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What is your return policy?
How will my item be shipped?
Can I still purchase an item that is out-of-stock?
What is your return policy?
Returns are accepted within 14 days of delivery receipt for refund only. A 20% restocking fee will apply to ALL returns. Buyer is responsible for return shipping/freight charges. Please allow 6-8 weeks for refund or exchange to be processed. Please remember, because all items are handcrafted from nearly all solid wood, each piece is unique. For this reason, exchanging is not feasible. If you would like to return another item, you may do so and then purchase another unique item of your choice in a separate order. It will not be processed as an exchange and the restocking fee will not be waived. If you have any questions, please feel free to contact us.
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How will my item be shipped?
Items that can be shipped by standard service will be shipped FedEx or UPS. However, most of our items are shipped freight due to excess weight of solid wood creations. If freight company cannot deliver the item to your home or business, the shipment will be delivered to a local drop station/warehouse. You will be notified when the items is ready for pickup.
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Can I still purchase an item that is out-of-stock?
Yes, but you cannot use checkout to purchase the item.
If you would like to order an item that is listed as out of stock, please contact us at [email protected]. We will send you information on when a new item will be available. You may then choose to be notified when the item is available, or you may choose to prepay in full and item will be automatically shipped when the creation is complete.
Contact [email protected] if you have any questions about this process.
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